Review of Crave restaurant, located by Millenia Mall

I would like to give a shout out to Crave located by Millenia Mall, Orlando FL.

Bill's food was great, my dirty Martini and seafood soup was wonderful.  However, my lunch entree was horrid!  :( 

The reason for the shout out is the manager and server handled things professionally and with grace. 

The problem was the kitchen.  The first entree came out with the chicken hardened and tough to cut.  The second try the chicken meat was "rubbery".  You know the texture when chicken has been over-cooked?  That was the texture.

I mentioned this to the Kitchen Manager as a heads up.  The KM then slid ANOTHER plate of the same dish on our table.  I cut a chicken piece in two from the top and it was RAW!  ~bleah~

At that point Bill and I found the situation just plain funny.  Life happens and the poor kitchen was having a very hard time!

The Manager was very apologetic and took care of our whole tab AND gave us a gift card to come back again.

So for the great service Bill and I give this restaurant a positive review and look forward to going again.  :)

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Update - November 19, 2011

Well, Bill and I went back with son on a Saturday evening around 6:00 pm.  Early enough to beat the dinner rush and "hip crowd".

To quickly recap our experience:  the food was average and the service was adequate.  However, for a $50 tab I don't expect that.  I expect more.  Average and adequate is fine for $25 dinner tabs, not $50.

Crave, thanks for the opportunity to try you out again.  However, either restaurants are getting too expensive or my standards are getting higher.  Either way, we won't be back.